This English version follows the standard information form in Annex I Part A of Directive (EU) 2015/2302, completed with the organiser's details. The Polish version (Annex 1 to the Polish Package Travel Act) is legally binding.
The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302. You will therefore benefit from all EU rights applying to packages. LASTOUT sp. z o.o. will be fully responsible for the proper performance of the package as a whole.
Additionally, as required by law, LASTOUT sp. z o.o. has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.
Key rights under Directive (EU) 2015/2302
- You receive all essential information about the package before concluding the contract.
- At least one trader is always liable for the proper performance of all travel services included in the contract.
- You are given an emergency telephone number or contact point to reach the organiser.
- You may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
- The price may only be increased if specific costs rise (for example fuel prices) and the contract expressly provides for it, and never later than 20 days before the start of the package. If the increase exceeds 8% of the price, you may terminate the contract. If the organiser reserves the right to increase the price, you are entitled to a price reduction if the relevant costs decrease.
- You may terminate the contract without paying any termination fee and get a full refund if any essential element of the package, other than the price, is significantly changed. If the trader cancels the package before it starts, you are entitled to a refund and, where appropriate, compensation.
- In exceptional circumstances, for example serious security problems at the destination likely to affect the package, you may terminate the contract before the start without paying a termination fee.
- You may also terminate the contract at any time before the start of the package in return for an appropriate and justifiable termination fee.
- If, after the start, significant elements of the package cannot be provided as agreed, suitable alternative arrangements must be offered at no extra cost. You may terminate the contract without a fee where services are not performed as agreed, this substantially affects the package and the organiser fails to remedy the problem.
- You are entitled to a price reduction and/or compensation for damages where travel services are not performed or are improperly performed.
- The organiser must provide assistance if you are in difficulty.
- If the organiser becomes insolvent, payments will be refunded. If it becomes insolvent after the start of the package and transport is included, your repatriation is secured. LASTOUT sp. z o.o. (then named DONCOACHING sp. z o.o.) has taken out insolvency protection with Compensa Towarzystwo Ubezpieczeń S.A. Vienna Insurance Group (insurance guarantee no. COR729819, valid 1 January 2026 to 31 December 2026). You may contact this entity or the competent authority if services are denied because of the insolvency of LASTOUT sp. z o.o.:
- Compensa Towarzystwo Ubezpieczeń S.A. Vienna Insurance Group;
- Marszałek Województwa Wielkopolskiego (Marshal of the Wielkopolska Region), Urząd Marszałkowski Województwa Wielkopolskiego w Poznaniu, al. Niepodległości 34, 61-714 Poznań, Poland.
Directive (EU) 2015/2302: eur-lex.europa.eu/eli/dir/2015/2302/oj
Directive as transposed into Polish law (ustawa z dnia 24 listopada 2017 r. o imprezach turystycznych i powiązanych usługach turystycznych): isap.sejm.gov.pl